Terms & Conditions

1. Resort Credit is valid for bookings under the European Plan and All-Inclusive Plan through all our sales channels. It is non-cumulative and must be used daily.. It is non-cumulative and must be used daily. The credit may be applied toward food and beverage purchases, as well as certain items with an additional charge, such as romantic dinners, bottles of wine, in-room phone calls, and Premium Wi-Fi. Resort Credit can be used for up to 20% of the total amount of each purchase. For spa treatments, up to USD 50 per day may be used for 55-minute body treatments (not applicable for beauty salon services or spa boutiques). It is not valid for service charges to staff, tips, taxes, purchases at Market Shop, or at the Karuma restaurant in Puerto Vallarta. The maximum credit allowed per day will depend on the room category and length of stay. Any unused portion of the credit is non-transferable, non-refundable, and cannot be exchanged for cash.
2. Up to two kids under 12 y.o. eat and stay free when staying in the same room as their parents. Valid for All-Inclusive reservations only.
3. Complimentary round-trip transportation included with a minimum stay of 3 nights in a One-Bedroom Suite or higher, under the All-Inclusive plan.
4. Applicable to reservations in the One Bedroom Suite category and above, based on a minimum 3-night stay.
5. For guests staying Penthouses with All-Inclusive (min. 3-night stay), enjoy an in-suite breakfast, dinner with a private chef, or a choice of mixology or tasting class, each available once per stay and again on the 6th night for longer stays.
6. This offer is not valid from December 25, 2025 to January 3, 2026.
7. Room Only reservations: rates are based on double occupancy, are subject to change without notice and do not include taxes and/or service fees (20%).
8. All-Inclusive reservations: rates are based on double occupancy, include all taxes and service fees and are subject to change without notice.
9. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
10. Rates are based on our Deluxe Room.
11. Prepayment is required. You will be charged for 35% after making your reservation. The remaining balance will be charged once you arrive at the hotel, at the front desk. Guarantee deposit must be made within 24-hours of your reservation being confirmed.
12. To ensure your booking, it is essential to confirm your deposit payment at the time you make your reservation.
13. Valid booking from June 18, 2025 to July 3, 2025.
14. Travel dates: from June 18, 2025 to June 30, 2026.