Sweet Escapes Seriously Romantic Getaways

Frequently Asked Questions

• Can Americans Visit Mexico Right Now?
  Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on February 21st, 2021.
• Is It Safe to Visit Puerto Vallarta Now?
  Yes, Puerto Vallarta has received the "Safe Travels" stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.
• Is the Airport in Puerto Vallarta Open?
  Yes, the airport in Puerto Vallarta is open and is receiving several international flights daily.
• Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?
  No, Mexico doesn´t require visitors to show proof of a COVID-19 test for entry, but nationals of any country must fill out an online health assessment form available at QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS prior to boarding their flight to Mexico. The form displays a QR code, which you must show at the airport upon check-in and again when you land.
• What are the Cancelation Conditions Related to Coronavirus?
  The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Garza Blanca Preserve Resort & Spa in Puerto Vallarta, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.
• What Hygiene Protocols have been Implemented at the Hotel?
  We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.
• Can I request a date modification for my reservation?
  When you reserve your stay with us, we offer Date Flexibility to accommodate your travel needs. Book your vacation now and change your dates later for no extra fee.
• Am I Required to show proof of a COVID-19 test to travel to Mexico?
  No, Mexico doesn´t require visitors to show proof of a COVID-19 test for entry, but nationals of any country must fill out an online health assessment form available at QUESTIONNAIRE OF IDENTIFICATION OF RISK FACTORS IN TRAVELERS prior to boarding their flight to Mexico. The form displays a QR code, which you must show at the airport upon check-in and again when you land.
• Do Visitors to Mexico have to quarantine?
  No, Mexico does not require Visitors to quarantine.
• Am I Required to get a COVID-19 test before leaving Mexico?
  Yes. The USA, Canada and other countries are now requiring airline passengers to show proof of a negative COVID-19 test result upon check-in to be able to board the plane for their return flight home. On-site COVID-19 testing, according to government requirements, is available at Garza Blanca. Antigen testing is complimentary and PCR testing is available at a discounted rate.
• Do I need to get a COVID-19 test before leaving the US?
  No, the CDC does not require outbound travelers to show proof of a COVID-19 test prior to leaving the US.
• How much does the COVID-19 test cost?
  Antigen testing is complimentary. For guests who require PCR testing, it is available at a discounted rate and will cost approximately $150 USD. *Prices are subject to change.
• If I have recently recovered from COVID-19, do I need to take the test?
  If you have tested positive for COVID-19 within the last three months and are traveling from Mexico to the United States, you will not need to show proof of a negative COVID test to the airline before boarding. You are only required to show documentation of recovery from COVID-19, which must include proof of a recent positive viral test and a letter from your healthcare provider stating that you were cleared to travel.
• If I tested negative before my flight, do I need to quarantine when I return to the US?
  The CDC recommends that even if you test negative, you should self-quarantine for 7 days after travel and get another test within 3-5 days of returning to the US.
• If I tested negative before my flight, do I need to quarantine when I return to Canada?
  Yes, all international travelers to Canada must self-quarantine for 14 days after travel even if they have tested negative and present no symptoms.